Trinity Fire & Security (“Trinity,” “we,” “our,” or “us”), an Altus Fire & Life Safety company, is committed to protecting the privacy of the personal information we collect from customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our fire alarm, fire protection, life safety, security, monitoring, inspection, and related services, and when you visit www.trinity-fire.com (the “Website”). We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”) and other applicable privacy laws.
Trinity is responsible for personal information under its control. We have designated a Privacy Officer who is accountable for our compliance with this Privacy Policy and applicable privacy laws. Questions, access requests, and complaints may be directed to:
Privacy Officer — Trinity Fire & Security
15 Frankford Cres., Trenton, ON K8V 6H8
Email: privacy@altusfire.com | Phone: 613-394-3775 / 1-877-371-3776
Information you provide. When you request a quote, complete a website form, call or email us, or enter into an agreement, we may collect your name, company name, email address, phone number, mailing or service address, property details, and any other information you choose to provide.
Service and operational information. In providing services, we may collect or generate inspection and testing reports, system specifications and equipment data, service and maintenance histories, code-compliance documentation, and records of deficiencies and corrective actions.
Security and monitoring information. Where we provide security, alarm, or fire-monitoring services, we may handle information generated by those systems strictly for system operation, alerting, emergency-response coordination, testing, and compliance. Because this data relates to safety and security, it is handled with heightened care.
Information collected automatically. When you visit the Website, we and our service providers may collect your IP address, browser and device type, pages viewed, referral sources, and general location, through cookies and similar technologies (see Section 8).
We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances, including to: respond to inquiries and service requests; provide fire, life safety, security, and monitoring services; prepare proposals, contracts, reports, and compliance documentation; schedule inspections, service, and maintenance; communicate about services, system status, and regulatory requirements; operate and improve the Website; and meet legal, regulatory, and fire-code obligations.
We obtain your consent to collect, use, and disclose your personal information, except where the law permits or requires otherwise. Depending on the sensitivity of the information and the circumstances, consent may be express or implied. By providing information through our Website or in the course of requesting services, you consent to our handling of that information as described in this Policy.
For commercial electronic messages such as marketing emails, we obtain consent and provide an unsubscribe mechanism in accordance with Canada’s Anti-Spam Legislation (CASL). You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting our Privacy Officer; withdrawing consent may affect our ability to provide certain services.
We may disclose personal information to:
Trinity does not sell your personal information.
Trinity is part of Altus Fire & Life Safety, a U.S.-based organization. Your personal information may be stored or processed by Trinity, its affiliates, or service providers located in the United States or other countries. While personal information is outside Canada, it may be subject to the laws of those jurisdictions, including lawful access by their courts, law-enforcement, and government authorities. We use contractual and other reasonable measures to require that such information receives a comparable level of protection. You may contact our Privacy Officer for more information about our cross-border handling practices.
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected and to meet contractual, legal, regulatory, and fire-code requirements, after which it is securely destroyed, erased, or anonymized. Retention periods vary by service type and applicable regulation.
The Website uses cookies and similar technologies to operate the site, remember preferences, analyze usage (including Google Analytics 4), and support marketing. We use a consent management platform that obtains your consent before non-essential cookies and trackers are activated, and that lets you review and change your preferences at any time using the “Your Privacy Choices” or cookie-settings link on the Website. Strictly necessary cookies, which are required for the site to function, do not require consent. We also honor recognized opt-out preference signals, including the Global Privacy Control (GPC), where applicable. You may also manage cookies through your browser settings, though disabling certain cookies may affect Website functionality.
We protect personal information using administrative, technical, and physical safeguards appropriate to its sensitivity, including access controls and secure systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a breach of security safeguards creates a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required by law, and keep records of breaches as required.
Subject to limited exceptions in the law, you have the right to: be informed of the existence, use, and disclosure of your personal information and obtain access to it; request correction of inaccurate or incomplete information; withdraw consent (as described in Section 4); and challenge our compliance with this Policy. To exercise these rights, contact our Privacy Officer. We will respond within the timeframe required by law (generally 30 days) and may ask you to verify your identity before fulfilling a request.
Our Website and services are intended for business and adult use. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact our Privacy Officer so we can address it.
If we knowingly collect personal information from residents of Quebec, additional requirements under Quebec’s Law 25 may apply, including enhanced consent, the right to data portability, and notice regarding automated decision-making. Quebec residents may contact our Privacy Officer to exercise these rights and may also contact the Commission d’accès à l’information du Québec.
We may update this Privacy Policy from time to time. We will revise the “Last Updated” date above and post the current version on this page. Material changes will take effect when posted.
If you have questions or concerns, or wish to challenge our compliance, please contact our Privacy Officer using the information in Section 1. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (www.priv.gc.ca).
This Privacy Policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.
Trinity - Your trusted inspection service